Richard Pearson says he barely got to experience any river cruising on his holiday, but spent hours on coaches
Passengers who paid thousands of pounds for European river cruises with Tui have described their anger after their itineraries changed to involve hours spent on coach trips instead.
Several have told the BBC they believe they should get some money back, but have been offered no refund.
Tui apologised and blamed low water levels on the Danube, adding that customers continued their holidays on amended itineraries under its standard booking conditions.
It follows previous complaints about conditions on board two of Tui's river vessels.